Refund policy

A personalised report is digital content generated immediately after payment.

Full refunds

• Payment succeeded but the report could not be generated or opened for technical reasons;
• You were charged more than once for the same report.

Email CS4SGSR@gmail.com within 7 days of payment with your Stripe receipt. Approved refunds go back to the original payment method; timing depends on your bank or payment method.

Not refundable

Requests after a report was generated successfully, based on cut-off changes, posting results or a change of preference. If you have questions about your report, write to us and we will help.

This policy does not affect your rights under Singapore’s Consumer Protection (Fair Trading) Act. Last updated: 2026-10-05.